Frequently Asked Questions.
01. The order
How to order?
Choose the right products for your home and add them to the cart, Choose the payment method you wish, after that we will take the order and analyze it to send to each vendor his part of the order.
After that we will contact you to confirm the dates for each delivery depending on each vendor stock statue, as an example, if you ordered a sofa from a vendor A and a kitchen machine from vendor B, our mission is to coordinate between you as a client and Vendor A/ Vendor B for dates of delivery and stock statue confirmation.
Then we contact you to tell you when item 1 from Vendor A will be available and if there are any shipment fees will apply, and so on for other Item’s and vendors.
When do I receive my order?
After the order has been placed, we coordinate between you and the seller to make sure your order be completed and delivered to your door step withing 3-7 days if the product is available in stock, if not we will inform you when.
We guarantee our manufacturers and vendors products and will make sure you reach the right vendor with our supervision, some of our vendors don’t do a door 2 door shipping, if so, we will inform you and arrange a special discount as a gift for your effort.
03. Returns, exchanges and complaints
Can I change my order details after it is completed?
To make any changes to your order after it has been completed, we will cancel the existing order and make a new order with the requested changes.
Can I cancel my order?
Yes, just contact us through our Facebook page or send an email to the shop manager “firstname.lastname@example.org”. In the case that the order is prepaid, your deposit will be refunded through the original payment method.
Can I return/reject a product?
We encourage you to inspect the product upon delivery and refuse to receive it if there is any damage or mismatch between it and your order.
the reason of refuse acceptable Unacceptable Full refund for the product
wrong color ✔ x ✔
wrong size ✔ x ✔
wrong material ✔ x ✔
wrong dimensions ✔ x ✔
damaged product ✔ x ✔
damaged packaging ✔ x ✔
You may return your product if it is found to be defective within 14 days from the date of delivery if it is in the original condition of receipt.
Should any damage occur due to shipping, please contact us through the previously mentioned official communication channels within 24 hours of delivery to report it. Please take at least 3 photos of the damage and submit with the return request.
If you change your mind, you can return the product within 14 days of the delivery date only if the product accessories are complete, in the original packaging, and the product is in its original condition. (Does not apply to made-to-order products)
You may report missing parts/defective products that you received within 48 hours from the date of delivery indicating the nature of the damage/malfunction/shortage.
Products can only be returned if installed by a technician (Self-installing products are excluded. For example: shelves, bathroom storage units, etc.)
Failure to apply any of the foregoing points will be deemed that you have accepted the product(s) and/or may reject your return request.
How do you submit a return request?
Email us at “email@example.com”.
Or through our social media page
Our team will evaluate your complaint and contact you within 72 hours. If your request is approved, the seller will be directed to refund the value of the product if it was paid or change the product and we will follow up on the status of the order between you and the seller until the problem of your order is completely resolved within 7 to 14 working days.